Frequently Asked Questions

New Client Inquiry

  • To get a quote, you must work with an independent agent that is appointed with HHG/HMF. Please visit our Find an Agent page.

  • To get a quote started, your agent will need the property address and, if applicable, documentation showing any roof replacement or major roof updates. You should also be prepared to provide digital inspection photos, as current photos of the property are required with all quote submissions.

  • We offer homeowners and hurricane insurance designed specifically for Hawaii homes.

  • HHG is actively working with Neptune Flood to provide our customers with flood insurance quotes. If you would like a flood quote, please contact your agent. If they are unable to help you with a quote, please email us.

Existing Policy Holder

  • Your agent’s contact information is listed on the Declarations Page of your policy.

  • You can view your payment status by logging into the insured portal.

  • At the of top screen of the Hawaiian Hurricane Group website, click customer login button. From there, you can enter your policy number and your billing zip code to login.

  • Please contact your agent regarding any updates to your home, including roof replacements, renovations, construction projects, additions, or alterations.

  • Please contact your agent for any coverage questions or to request changes to your policy.

  • Email Admin@HawaiianHurricaneGroup.com to add your email address to your policy. While we do not currently offer e-delivery, policy documents can be accessed online by creating an account. To register, the email address used must match the email address on file with your policy.

  • If you receive notice that your mortgage loan has been transferred or sold to a new mortgage company, please contact your agent to update the mortgagee information on your policy.

  • If you have sold your home, obtained duplicate coverage, or do not wish to renew your policy, please notify your agent or contact us by email.

  • No. Hurricane policies are fully earned and are not eligible for a premium refund once coverage is in effect.

Billing

  • Payment sent by regular mail (usps):

    Hawaiian Hurricane Group MSC 61597 PO BOX 1300, Honolulu, HI 96807-1300

    Payments overnighted (ups/fed ex):

    Hawaiian Hurricane Group

    75-5706 Hanama Pl. STE 203 Kailua-Kona, HI 96740

  • Review the Declarations Page of your policy. The billing designation (Insured or Mortgagee) is listed in the upper right-hand corner of the page under the amount due.

  • Insureds can make a one-time payment through our online payment portal. To access the payment portal, click the " Make a payment “ button at the top of our website. You will need to enter your policy number, including the HUR or AOP prefix, a space, and the seven-digit policy number (example: HUR 1234567).

    Once logged in, follow the prompts to submit your payment using a checking account, credit card, or debit card. Please note that a 3.5% convenience fee applies to all credit and debit card transactions.

    Payments made on weekends or bank holidays will be processed on the next business day. No late fees or penalties will be charged as a result of the delayed processing.

  • No. Online payments are available for your convenience, but they are not required. You may continue to mail checks to the address listed on your invoice, submit a completed Payment Authorization Form, or make a payment by phone through our office or your insurance agent.

  • Yes. We offer automatic renewal payments. Simply complete the Payment Authorization Form and submit it by email or mail.

  • Fill out & send the payment authorization form included with your renewal offer. Be sure to select the box “annual renewal payments.'‘

  • Click hereto download the Payment Authorization Form. Once completed, please submit the form by email or mail for processing.

  • We offer two payment options: Full Pay or a Four-Pay Installment Plan. The Four-Pay Plan includes a $6 installment fee per payment.

  • Yes. A 3.5% convenience fee applies to all card transactions. This fee is separate from any installment fees associated with the Four-Pay Plan.

  • Electronic Funds Transfer (EFT) payments returned due to insufficient funds, stopped payments, or incorrect banking information may be subject to a $30 returned payment fee. Please verify your routing and account numbers before submitting payment.

  • Your policy premium is due on the due date. Failure to pay the amount due may result in cancellation of your policy.

Claims

  • Please review your policy documents or contact your agent to discuss your coverages and exclusions before submitting a claim.

  • Please click on the 'Report a Claim' link in the menu bar of this webpage and follow the prompts to report your claim online. When submitting a claim, please reference the correct policy number. Hurricane claims should be submitted using your HUR policy number, and Homeowners claims should be submitted using your AOP policy number. If you do not have a Homeowners policy with us, please contact your agent for assistance in filing a claim with the appropriate insurance carrier.

  • For questions regarding an existing claim, please contact Sedgwick and include your claim reference number. You may email HawaiiHHGInquiries@sedgwick.com for assistance.

General Questions

  • Hawaiian Hurricane Group is the managing agency in Hawaii for Hyundai Marine & Fire Insurance Company Ltd., (US Branch). Our Products currently include a Hurricane Only product for residential properties on all the Hawaiian Islands.

  • Hurricanes do happen in Hawaii, and they can be devastating. Having insurance helps you repair &/or replace your home in the case of a loss. Most mortgage lenders will also require you to carry hurricane insurance.

  • Hawaiian Hurricane Group automatically mitigates the ‘Ordinance or Law’ exclusion. This means that our coverage includes the cost of bringing your home up to code & protects you from what may be a significant gap in coverage & extra expenses should you suffer a loss.

    The cost of bringing your home up to current building code could cost you up to 30% of the repairs, or more! More importantly, these costs would be in addition to your deductible if the Ordinance or Law exclusion is not mitigated. The older the home, the more these requirements are likely to cost!

  • Your insurance agent plays an important role in helping you select the coverages and limits that best fit your needs. HHG offers flexible coverage options, allowing you to customize your policy rather than requiring you to purchase a predetermined package. We encourage you to work with your agent to review your options and choose the protection that is right for you.